SIM Card Registration

In compliance with the Telecommunications  Regulatory Authority's (TRA) 'SIM-card Registration Regulation' that applies to all operators, MENA is required to verify the identity of all customers. 

All customers must register their fingerprint at any Menatelecom store to avoid line disconnection.

You can also register at any VIVA store.

Registration of Existing Customers 

All existing MENA customers must register their lines at the retail shops:

  • Visit a MENA or VIVA store
  • Show a valid passport or a valid national identity card CPR
  • Scan the fingerprint
  • Registration deadline for existing MENA customers is September 2nd, 2018

Registration of New Customers and New SIM Sale

Every new MENA customer must provide the following when requesting a SIM card:

  • Fingerprint Scan*
  • A valid passport or a valid national identity card CPR

Fingerprint verification is compulsory in each of the following cases

  • If you're an existing or a new MENA customer
  • Ownership change
  • Customer verification for existing customers
* Fingerprint scans will be verified by the Information and eGovernment Authority (IGA)

  Charges may apply for successful verifications.